Refund policy

Returns & Refunds

We want every order to be a good pull. If something isn't right, we'll sort it out.

Changed your mind?

Under the Consumer Contracts Regulations you can cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at info@goodpull.co.uk with your order number. We'll reply with return instructions and the address to send the item to.

• Return the item within 14 days of telling us you're cancelling.
• Items must be returned unopened, with factory shrink-wrap intact and in the condition you received them. Sealed trading card products lose their value once opened, so we may reduce your refund to reflect any loss in value caused by opening or handling beyond what's needed to inspect the item.
• You're responsible for the cost of returning the item. We recommend a tracked and insured service, as we can't refund items lost on the way back to us.

Faulty, damaged or wrong item?

If your order arrives damaged, faulty or isn't what you ordered, email us within 48 hours of delivery with your order number and photos of the item and packaging. Please keep all packaging. We'll send you a prepaid returns label, then arrange a replacement or full refund, including your original delivery charge. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Refunds

Refunds are issued to your original payment method within 14 days of us receiving the returned item (or evidence that you've sent it). For full cancellations within the cancellation period, we'll also refund the standard delivery charge you paid.

Contact

Questions? Email info@goodpull.co.uk and we'll get back to you within one working day.